CPFB | MediSave/MediShield Life reimbursements

Submitting MediSave/ MediShield Life reimbursements

Find out whether you’re required to reimburse employees’/platform workers'/insureds’ medical costs, what the process is like and how to submit reimbursements.

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What to consider
Order
How to submit
Resources
FAQs

What to consider

What you need to know about MediSave/MediShield Life reimbursements

As an employer/platform operator/insurer, you must reimburse your employees’/platform workers'/insureds’ MediSave and/or MediShield Life if you’re contractually obliged to do so.

Order

Know the sequence for submitting reimbursements

Any medical expenses incurred and paid by your employees/platform workers/insureds need to be reimbursed to them in the following order:

Member's cash outlay

First, you need to reimburse the cash portion of any expenses an employee/platform worker/insured has paid.

Payer(s)’ MediSave Account

Next, you should reimburse the amount of MediSave used by your employee/platform worker/insured directly into the payer(s)’ MediSave Account.

MediShield Life claim limits or MediSave-approved Integrated Shield Plan (IP)

Finally, if your employee/platform worker/insured has an IP, you need to reimburse the amount claimed from MediShield Life and IP directly to the IP insurer.

If your employee/platform worker/insured doesn’t have an IP and has used their MediShield Life to pay for medical expenses incurred, you need to reimburse the amount claimed directly to the CPF Board.

How to submit

MediSave/MediShield Life Reimbursements

You can submit MediSave/MediShield Life reimbursements to your employees/platform workers/insureds quickly and easily via CPF’s online reimbursement system.

Submit via E-File

E-File allows you to make multiple reimbursements in one go and track the status of your submissions. This service is highly recommended if you regularly make multiple reimbursements.

Go to E-File

Three easy steps to submit E-File

1. Approval

Submit your Direct Debit Authorisation (DDA) form

Before submitting reimbursements via E-File, complete the Direct Debit Authorisation (DDA) form (PDF, 0.32MB) and mail it to the following address:

Central Provident Fund Board

Attn: Healthcare Claims & Payments Department

Privy Box No. 920651

Singapore 929292

Approval and notification

You’ll be notified once your DDA form is approved by the bank. This usually takes four to six weeks. Once your DDA is approved, you can submit reimbursements online.

2. Submission

Download and fill in the E-File Excel document

Once your registration is completed, you can start submitting reimbursements via E-File.

Download the Excel file and fill in the following mandatory information:

Patient’s NRIC
MediSave payer’s NRIC for MediSave reimbursement
MediSave and/or MediShield Life amount to be refunded
Hospital Registration Number (HRN)

You can get this information from the employee’s/platform worker's/insured’s final medical bill, CPF online statement, and MediSave deduction notification.

Download Excel file

Save and upload

After you’ve filled in the Excel file, please save it in "CSV (comma delimited)" format before uploading.

Please refer to the guide on "Making Internet Reimbursements via E-File" in the resources section below for more information.

3. Report

View online report

You can check the status of your submissions by downloading successful and unsuccessful reimbursement reports from 'Activities'.

Rejected reimbursements

If your reimbursement is unsuccessful, you can view the rejection reason file to understand why and correct it before resubmitting.

Learn more

Quick tip

For any enquiries about internet reimbursement submissions, please write to us.

Resources

Need more information?

FAQs

Common questions

My reimbursement submission via E-File is unsuccessful, and I was provided with a rejection reason. How should I correct my submission?

I noticed that I need to fill in the Hospital Registration Number (HRN) for the submission of reimbursement via E-File. How do I obtain the HRN?

How do I know if my reimbursement submission via E-File is successful?

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1. Approval

2. Submission

3. Report