Platform operator payment modes

Before you start making CPF contributions with CPF EZPay, you should set up your Direct Debit Authorisation (DDA) which allows payments to be made directly from your bank account after your CPF submission. 

Each platform operator will have two CPF Submission Numbers (PWA & PWM), requiring a separate DDA arrangement for each CSN.

If you have a bank account with any of these eGIRO participating banks, you should apply for DDA online. 

If you don't have an account with an eGIRO participating bank, let us know so we can make alternative arrangements. Note that the DDA application process for non-participating eGIRO banks may take longer.

After your bank approves your DDA application, log in to CPF EZPay to submit your CPF contribution details. Deduction will only occur after you confirmed and submitted your CPF contribution details. The Direct Debit payment will be processed and shown as "Paid" in CPF EZPay after two working days. 

Please make sure you maintain sufficient funds in your bank account before the deduction date. Some banks may charge an administrative fee for unsuccessful payment attempts.

The Direct Debit payment may be unsuccessful for various reasons, such as payment exceeding payment limits. We’ll inform you of the unsuccessful Direct Debit deduction and will attempt to make another deduction seven calendar days after the date of the first unsuccessful deduction.

Please make sure you maintain sufficient funds in your bank account or change your payment limits with your bank before the second deduction attempt. Some banks may charge an administrative fee for each unsuccessful deduction.

If you want to pay your CPF contributions using a different bank account, you will need to set up a new DDA arrangement with your new account details. 

For online DDA applications, processing takes only minutes. However, please refrain from submitting a new online application to change your bank account while the deduction for your current submission is pending. This is to avoid unsuccessful deduction which may incur late payment interest. If you wish to change the bank account for Direct Debit deduction, you should only submit the new online DDA application after the deduction is successful. 

We’ll notify you once your application is processed.

If you no longer wish to pay your CPF contributions by Direct Debit, please use our online service to submit your request to terminate the Direct Debit arrangement. After the CPF Board has processed the request, we’ll inform you accordingly. 

Please make sure that the officer assigned the role of Maker scans the PayNow QR code and makes the payment before 11.59pm on the day of submission. The officer assigned the role of Checker will need to approve the payment as soon as possible. If the payment is late, late payment interest will be charged.

If the Maker did not scan the PayNow QR code before it expires, you’ll need to resubmit your CPF contributions and get a new PayNow QR code.

After your payment has been approved, your payment status will be updated as "Paid" in CPF EZPay almost instantly. 

Please make sure you have sufficient funds in your bank account before the payment is deducted. If you have set a PayNow payment limit with your bank, do ensure that the limit is sufficient to pay your CPF contributions. Some banks may charge an administrative fee for each unsuccessful payment attempt.