The Straits Times, 4 April 2025
Forum, pB5
We thank Mr Nah Kok Meng for his feedback (Have alternative ways to do voluntary top-up to CPF account, March 28).
PayNow QR is the designated electronic payment method for making CPF voluntary contributions, given its convenience and accuracy.
When members scan the QR code with their mobile banking apps, all required information, such as payment amount and transaction type, is automatically included, eliminating the need for manual entry.
This allows members’ voluntary contributions to be correctly credited to their CPF accounts almost instantly, making the process simple and convenient.
We understand that a minority of members may encounter issues scanning the PayNow QR with their banking app. In such cases, they can reach out to their banks for assistance.
In Mr Nah’s phone call with the board, our customer service executive provided guidance on resolving the issue, and suggested that he visit a CPF service centre if he needed more help.
We understand that Mr Nah was able to complete his voluntary CPF contribution via PayNow QR himself later that day. Following Mr Nah’s Forum letter, we also contacted him to address his feedback.
While PayNow QR remains our main electronic payment method given its convenience to members, we will continuously review our processes to enhance CPF members’ experience.
Members who need help with their transactions can contact us at cpf.gov.sg/writetous or call the CPF hotline on 1800-227-1188.
Chee Sok Lin
Group Director, Employer, Collections & Enforcement Group
Central Provident Fund Board