How long does it take to process my top-up application?
Please refer to the table for our normal processing time for processing top-up applications:
Top-Up Via
Payment Mode
Normal Processing time
Processing
Deduction and Crediting
Cash
PayNow QR
OCBC Digital
Almost instantly
Online GIRO (OCBC bank or DBS/POSB users)
Your GIRO application will be processed almost instantly.
Your GIRO instruction will take effect in the same month if you submit both:
GIRO application; and
Standing Instruction
within the first seven days of the month.
We will deduct the monies from your bank account on the 15th of the month (or the next working day if 15th falls on a Saturday, Sunday or Public Holiday).
Your top-up will be credited within seven working days after we receive your payment.
Note: Ensure that you maintain sufficient funds in your bank account for GIRO deductions. Some banks may charge an administrative fee for each unsuccessful deduction.