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Text Us: Get Help via WhatsApp (Faster option for personalised scheme clarification with our Customer Service Executives!)

Benefits:

  • Reply within 3 hours (Mon-Fri, 8.30am-5.30pm, excl PHs)
  • Secure Singpass authentication
  • Send images & voice messages

For complex cases, appeals or employer matters, please submit the form below and we will strive to reply within 5 working days.

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Instructions for supporting document submission

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Updating contact details
  1. Please ensure that your contact details are updated. We may respond to your enquiry with an email or a call using your registered contact details to safeguard your information. You can check or update your contact details under Account Settings (Singpass required) to ensure that you do not miss out on our replies and notifications.

Important Notes
  1. If your submission contains sensitive information (e.g. nomination details), the details that you provide will not be displayed in our correspondences with you.
  2. If you are writing on behalf of others, the details that you provide will be shared with the relevant parties.
  3. If you have any feedback and/or any suggestion on other government policies or issues, please share them through the feedback form at reach.gov.sg.

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